英语作文WRITE A LETTER TO FRANK LEE TO APOLOGIZE

Dear Mr Lee,Thank you for your call dated 2 July 2011.The amount of the service charge about which you complain is indeed higher than it should be.Apparently this was overlooked by the supervisor resp...能简短点么？Dear Mr Lee,Thank you for your call dated 2 July 2011.The amount of the service charge about which you complain is indeed higher than it should be.Apparently this was overlooked by the supervisor responsible.Please accept our apologies for the oversight.We are sending you a free service voucher by this week by post.This is a token of appreciation for your loyal support all this while.Just present the voucher for a free service on your next visit.Our senior service technician will personally attend to you to make sure that you are not kept waiting again if you need repairs in future.Yours Sincerely,XXXXXXXManagerKing Bear Auto Service Center 公主，请问改短的您也要抄吗？？？？？